Frequently Asked Questions

Pricing Plan and Accounts

Is there a setup fee? 

Zero setup fee and we don’t charge any commission on your sales transactions.

Can I cancel my ecommerceweb anytime? 

Yes. Although we hate to see you go, you can cancel your account by emailing us the request at support@ecommerceweb.com but please do us a favour by informing us why you are leaving?

Do I need a credit card to sign up? 

Not necessarily. For businesses, you can choose to pay us via Online Bank Transfer, Company Cheque, Cash (bank-in) or PayPal.

Can I use my own domain name? 

Yes, you may use your existing domain name or we may register for you a new domain.

What payment methods are supported? 

We support Credit/Debit cards, PayPal, Maybank2u Pay, Billplz etc.

Ecommerceweb Payment Methods

Can I take manual (offline) payments like cheque deposits or cash from my customers? 

Yes, absolutely. You can setup offline payments and let your customers pay via Cash, Cheques, Money Orders, Western Union, Money Gram, ATM Bank Transfers or pay for the orders in your physical store (if you have one).

Just give your manual payment methods a name and extra payment instructions for your customers, and they can select it like any other payment options.

I use a Payment Gateway that is not listed on your site. Will it work with Ecommerceweb? 

It’s likely that your payment gateway will work with EasyCommerce. We only list the major providers on the site.

Contact support@ecommerceweb.com and let us know what payment gateway you would like to use and we will confirm with you the compatibility of the payment gateway of your choice within one business day.